Frequently Asked Questions (FAQ)

Welcome to our FAQ! If you have any questions about our products, our services, or your order, you've come to the right place. We've gathered the most frequently asked questions here to give you a quick and reassuring answer. If you can't find the answer to your question, don't hesitate to contact us at: contact@globeoo.com .

1. Delivery and Shipping

1.1. What are the delivery times?

Delivery times vary depending on the type of product ordered:

• Digital products : delivery by email within 24 to 48 hours .
• Physical products : delivery within 4 to 6 working days .

1.2. Where are the products shipped from?

Operations are managed from our headquarters in Switzerland, but we have partner printers all around the world.

- Products for American customers are manufactured and shipped mainly from USA or Canada.

- Products for European customers are manufactured and shipped from Europe , mainly from France , Germany and Switzerland.

- Products for Asian, African and Oceanian customers are manufactured and shipped from their respective continent.

This allows us to guarantee product quality, optimize delivery times and reduce the carbon footprint of our shipments.

1.3. What file formats will I receive for digital products?

For digital products, you will receive your files in Ultra HD 300 DPI PDF and PNG formats. These formats are ideal for digital use or for printing in very large formats while maintaining exceptional quality.

1.4. Can I print the digital files and frame them?

Yes, the digital files in PDF and PNG Ultra HD 300 DPI format are designed for high-quality printing, even in very large formats. You can print them, frame them, and use them as decoration according to your preferences.

1.5. How much are the delivery costs?

Shipping costs vary depending on the products and the destination of your order. The exact amount of the costs will be displayed when you validate your basket.

1.6. How do I track my order?

As soon as your order is shipped, you will receive an email with a tracking link. You will be able to follow the progress of your package in real time.

 

2. Product Quality and Packaging

2.1. Is the quality of the products guaranteed?

Absolutely! We are committed to offering high-quality products. Our customizable products are made with durable materials and premium inks, ensuring vibrant colors and exceptional longevity. We make it a point of honor that each product reflects the best of our suppliers' know-how.

2.2. How are the products packaged?

We place great importance on the packaging of your products. Each item is carefully packed to ensure that it arrives in perfect condition , even after transport. Our sturdy packaging is designed to protect your decorations from any possible damage during delivery.

 

3. Security and Confidentiality

3.1. Is my personal information protected?

Absolutely! At Globeoo, we take the protection of your personal data very seriously. All information you provide to us is processed in accordance with the GDPR and the Swiss Federal Data Protection Act (FADP) . You can read our Privacy Policy to learn more.

3.2. Are my online payments secure?

Yes. All payments made on Globeoo are secured with SSL encryption, which ensures that your banking information is protected.

 

4. Contact and Assistance

4.1. How can I contact you?

For any questions, you can reach us by email at contact@globeoo.com . We strive to answer all requests as quickly as possible.